Is your organization “accessible”?
Most businesses or providers regularly explore physical access guidelines to make sure patients/customers can get into the building, but what about other factors that can inhibit participation in your services?
Are your hours consumer friendly?
Can people get to your program/business on public transportation or with community transport?
Are there financial barriers which limit the ability to benefit from the services offered at your sites?
Are there “attitudes” in your organization that could be negatively perceived and possibly limit a person’s desire to come to your programs or “buy” your offerings?
First identifying and then removing barriers (anything that can get in the way of people using your services or products) is the key to becoming “accessible”. When organization’s take the time to evaluate these issues, effective solutions are possible.
Consider establishing a working committee including representatives from your customers, the people you serve to make overcoming the accessibility challenge attainable. Whether your mission is related to delivering therapy services, being a leader in the community or being fiscally responsible to shareholders; understanding and addressing barriers will lead to meeting your goals.
Becoming accessible helps achieve your mission!
BRB Consulting offers support to create effective accessiblility plans specifically designed to meet your mission, as well as to achieve CARF accreditation.
Contact us to help you today!